ImageDeck
ImageDeck Privacy Policy
1. Who we are and what this covers
ImageDeck is an app for Miro boards that lets you view, compare and present images. It is provided by Firstinfo Pty Ltd (ABN 94 683 857 301), trading as ImageDeck, of Level 3, 223 Liverpool Street, Darlinghurst, NSW 2010, Australia ("ImageDeck", "we", "us").
This policy explains how we handle personal information when you use the ImageDeck app inside Miro, our website at imagedeck.app, our paid plans, and our support channels (together, the "Service").
ImageDeck is an independent product. It is not made, endorsed or operated by Miro. Your use of Miro itself is covered by Miro's own privacy policy.
2. Information we collect
We collect as little as we can to run the Service.
| What | Examples | Where it comes from |
|---|---|---|
| Miro account identifiers | Your Miro user ID and team ID | Miro, when you use the app (a signed token that confirms who you are) |
| Plan and trial status | Free, trial or Pro; trial start and end dates; subscription status | Created by us when you start a trial or subscribe |
| Billing references | Customer and subscription IDs from our payment provider | Our payment provider |
| Billing details | Name, email, billing address, payment card | Collected and held by Paddle, our merchant of record, not by us. We never see or store your full card number. |
| Support messages | Your email address and what you write to us | You, when you contact support |
| Technical data | IP address, browser and device type, error reports, request logs | Your browser and our hosting and error-monitoring providers |
What we don't collect. The images on your Miro boards are displayed in your browser or a Miro App through Miro. They are not uploaded to or stored on our servers. Settings you create with ImageDeck, such as image order, before/after pairs, hotspots and one-touch settings, are stored in Miro's storage for that board, not on our servers. Live presentation events (such as which image the presenter is showing, the laser pointer and highlights) pass between users through Miro and are not stored.
3. How we use information
| Purpose | Information used | Legal basis (EU/UK) |
|---|---|---|
| Provide the Service and check whether you have Pro features | Miro identifiers, plan and trial status | Performing our contract with you |
| Run trials and prevent trial abuse (one trial per user) | Miro identifiers, trial dates | Our legitimate interests |
| Take payments, manage subscriptions, issue receipts | Billing references; billing details held by our payment provider | Performing our contract; legal obligations (tax records) |
| Answer support requests | Email address, message content | Performing our contract; our legitimate interests |
| Keep the Service secure and working, and fix errors | Technical data | Our legitimate interests |
| Send essential service and billing messages | Email address held by our payment provider or given to support | Performing our contract |
We do not sell personal information, use it for advertising, or use your board content to train AI models. We will only send marketing emails if you opt in, and you can unsubscribe at any time.
4. Who we share information with
We share personal information only with providers that help us run the Service, and only what each needs:
| Provider | What they do for us |
|---|---|
| Miro | Runs the platform ImageDeck works inside; confirms your identity to the app; stores board settings |
| Cloudflare | Hosts our website, app and backend; DNS; email forwarding |
| Paddle | Sells Pro subscriptions as our reseller and merchant of record: checkout, payment, sales tax, receipts and refunds. Paddle handles your billing details as an independent controller under its own privacy policy |
| Sentry | Error monitoring, so we can find and fix bugs |
| Google Workspace | Receives and stores support emails |
We may also disclose information if the law requires it, to protect our rights or users' safety, or as part of a sale or transfer of the ImageDeck business (in which case this policy will continue to apply to your information).
5. International transfers
ImageDeck is run from Australia, and our providers operate worldwide, including in the United States and the European Union. Your information may be processed outside your country. Where EU or UK law applies, we rely on our providers' approved transfer safeguards, such as Standard Contractual Clauses. We take reasonable steps to make sure overseas providers handle your information consistently with Australian privacy law.
6. How long we keep information
| Information | How long |
|---|---|
| Account and plan records | While you use the Service, then up to 2 years after your last activity, unless you ask us to delete them sooner |
| Trial records (Miro user ID, trial dates) | Up to 2 years, to apply the one-trial-per-user rule |
| Billing and transaction records | As long as tax law requires (in Australia, generally 5 years) |
| Support emails | Up to 2 years after the conversation ends |
| Logs and error reports | Up to 90 days, or the provider's shorter default |
Settings stored in Miro's board storage stay with the board and are removed when the board or the setting is deleted in Miro.
7. Security
We use HTTPS for all connections, verify every request to our backend with a token signed by Miro, keep secrets out of our code, restrict access to our systems, and use reputable providers. Payment card details are handled only by our payment provider. No system is perfectly secure; if a data breach is likely to cause you serious harm, we will notify you and the relevant regulator as the law requires.
8. Your rights and choices
You can ask us to:
- give you a copy of the personal information we hold about you
- correct information that is wrong
- delete your information (we may keep billing records the law requires us to keep)
- restrict or object to some uses, or move your information to another service, where EU or UK law gives you those rights
Email support@imagedeck.app. We will reply within 30 days and may need to confirm your identity first. You can cancel a subscription at any time through the billing portal linked in the app.
Cookies and browser storage. Our website does not use advertising or tracking cookies. The app saves a few personal preferences, such as display settings, in your browser's local storage on your device. They are not sent to us, and you can clear them through your browser settings. Our payment provider may set its own cookies on its checkout pages.
9. Children, changes, contact and complaints
Children. The Service is not intended for anyone under 16, which matches the minimum age for the Miro Marketplace. We do not knowingly collect information from children.
Changes. We may update this policy. We will post the new version at imagedeck.app/privacy with a new effective date, and tell Pro users by email or in the app about any significant changes.
Contact. Questions or requests: support@imagedeck.app, or Firstinfo Pty Ltd, Level 3, 223 Liverpool Street, Darlinghurst, NSW 2010, Australia.
Complaints. Please contact us first and we will try to resolve it within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, in the EU or UK, to your local data protection authority.
Effective date: 14 November 2026